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Privacy Policy

Effective Date: August 2025

Kaleid values your privacy and is committed to protecting your personal information so you can use our website and shop with confidence.

 

1. Information We Collect

We collect personal information only when voluntarily provided, such as when you:

  • Place an order.

  • Subscribe to our newsletter.

  • Contact customer support.

This may include: name, email, phone number, delivery address, and payment details (processed securely via payment gateway - Walletdoc).

 

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Personalize your shopping experience.

  • Improve our products, website content, and services.

  • Communicate about orders, updates, and promotions (if you’ve opted in).

 

3. Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or until you request deletion.

 

4. Sharing Your Information

We will never sell or rent your personal information. Information may be shared only when:

  • Necessary to fulfill your order (e.g., with couriers or payment providers)

  • Required by law.

  • Needed to protect Kaleid’s or customers’ rights, property, or safety.

Non-personal, aggregated data (like general sales trends) may be shared with partners or advertisers, but this will never identify you personally.

 

5. Cookies & Automatic Data

We collect non-personal data such as browser type, pages visited, and time spent on our site to improve your experience. This does not identify you personally unless you choose to provide information.

 

6. Your Responsibility

If you create an account, you are responsible for keeping your password safe. Exercise caution when sharing personal information online.

 

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you may:

  • Request access to your personal information.

  • Request correction or deletion of your data.

  • You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

 

8. Changes to This Policy

We may update this policy periodically. Significant changes will be posted here.

 

9. Contact Us

For questions about your data or this policy:
Email: customersupport@kaleid.co.za

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