Shipping & Delivery Policy

Effective Date: August 2025

At Kaleid, we aim to get your orders to you quickly and safely.

1. Delivery Areas

Nationwide delivery within South Africa.

Delivery times may vary during peak periods or due to factors beyond our control. Kaleid is not liable for courier delays.

Flat fee calculated at checkout and sent over order invoice.

Orders are processed after payment confirmation. Email confirmation and tracking details are provided once dispatched.

Orders are shipped via trusted courier partners. Ensure your delivery address is correct and someone is available to receive your parcel.

If your parcel is lost or not delivered, we will work with the courier to investigate. Refunds or replacements will be processed upon verification.

Please notify us within 7 days of delivery if your order is damaged or incorrect, and provide supporting evidence (such as photos).

8. Contact Us